How to Use

Register

You must register in order to gain access to our services. After registering, you will be able to purchase calling time, check your account balance, view your call history, and make long distance phone calls using your personal PIN number. Upon registration, you will receive a confirmation email from us containing your PIN number. Please, keep this email for further reference. In addition, all personal information you provide to Vocalpad® is protected according to our privacy policy.

Click here to register

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Purchase calling time

All payments are done via credit cards online. You can purchase additional calling time at any time.
For more information on buying time please review the 'How to Buy' page.

Place calls

Find below how easy it is to place calls with Vocalpad:

• SIP Web Dialer
• Web Trigger
• Email Trigger
• On The Go SMS Trigger
• Phone to Phone
• Residential Access
• DID Callback
• PINless Relay
• Global Axxess
• Pocket V
• IP Dual Phone
• Corporate Vbox 2510
• Corporate Dialer
• VP Globe
• Vshop Dialer

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SIP Web Dialer

1- Download our SIP dialer
2- Enter your Account Username and Password.
3- Dial the number you wish to call. To redial the number, enter **

• Use the following dialing format: Country code + phone number (no 00 or 011 leading prefix)

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WebTrigger

1- Click the WebTrigger.
2- Enter your username and password.
3- Enter the source number (the number you wish to receive the call on).
4- Enter the destination number (the number you wish to call).
5- Press on the “Trigger Request” button below the last field.

• Use the following dialing format: Country code + phone number (no 00 or 011 leading prefix)

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EmailTrigger

Send a new Email from your usual Email service software with the following details:

To: mailtrigger@vocalpad.com
Subject: Callback (You can keep the subject field empty)
Message body should contain: (modified)

In the message body write:
un <space> username <New Line>
pw <space> password <New Line>
sn <space> source number <New Line>
dn <space> destination number

Where:
The un is your username
The pw is your password
The sn is the source number you wish to receive the call on.
The dn is the destination number you wish to call (the number you wish to call).
Please, use the following dialing format when entering your number in your Email message body:
Country code + phone number (do not use any dialing prefix such as “00” or “011”)

N.B:
• Use the following dialing format: Country code + phone number (no 00 or 011 leading prefix).
• The mail format should be set to “Plain text” (it doesnot work with HTML format).

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On The Go SMS Trigger

For your convenience, we have added a practical feature for those on the move. Just send an SMS to the number and the details stated below and few seconds later, your call will come in.

Send a new SMS from your mobile phone to our International Virtual Number with the following details:


un <space> username <space> pw <space> password <space> sn <space> source number <space> dn <space> destination number

N.B:

In the message body write:
un <space> username <New Line>
pw <space> password <New Line>
sn <space> source number <New Line>
dn <space> destination number

Where:
The un is your username
The pw is your password
The sn is the source number you wish to receive the call on.
The dn is the destination number you wish to call (the number you wish to call).

Please, use the following dialing format when entering your number in your Email message body:
Country code + phone number (do not use any dialing prefix such as “00” or “011”)

Hint: You may save your SMS as a template on your mobile phone to avoid repeating the same entries.

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Phone to Phone

1- Dial our access number depending on your country location

2- At the prompt, enter the PIN number you have received upon registration.
3- After confirmation from the system operator, dial the number you wish to call followed by the (#) button.
4- After you complete the call, you may dial the 'pound' button twice (##) to start a new call.
4- To redial the number, enter ** .

• Use the following dialing format: Country code + phone number (no 00 or 011 leading prefix)

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Residential Access

Residential Access Service

• Submit your application by mail or through your local agent to register to the residential service.
• Dial your local access number as provided (Or save it on your speed dial).
• You will hear the Welcome message, giving you your actual credit.
• Call your destination without the “00” prefix; example calling France: 33 1 111 222 44.
You will hear the total minutes for this destination.
Residential Access Service with PIN security:

• Submit your application online or through your local agent to register to the residential service.
• Dial your local access number as provided (Or save it on you speed dial).
• Enter your PIN as provided by your local agent.
• You will hear the “Welcome message”, giving you your actual credit.
• Call your destination without the “00” prefix; example calling France: 33 1 111 222 44.
You will hear the total minutes for this destination.

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DID Callback

1- Dial your assigned DID number that you have been provided upon your purchase.
2- After confirmation from the system operator, dial the destination number (the number you wish to call) followed by the (#) button.
3- After you complete the call, you may dial the 'pound' button twice (##) to start a new call.

• Use the following dialing format: Country code + phone number (no 00 or 011 leading prefix)

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Global Axxess

1. Dial the access number according to the country you are in.
2. When prompted enter your SAC code followed by your PIN code.
3. Dial the destination number starting with the country code.

• Use the following dialing format: Country code + phone number (no 00 or 011 leading prefix).

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Pocket V

To Place a Call Using Vbox IN® (PHONE Port):

1- Connect a Phone set to the Vbox IN® port (phone port) via RJ-11 connector.
2- Once you pick up the phone, you should get a dial tone.
3- Dial the destination number (no need for any dialing prefix as 00 or 001)

To Place a Call Using Vbox OUT® (LINE Port):

1- Connect an extension or Direct ANALOG line to the Vbox OUT® port (LINE port) via RJ-11 connector Vbox OUT® can only support analog PBX.
2- Dial the extension OR the direct line number from any other extension phone set, you should get a dial tone.
3- Dial the destination number (no need for any dialing prefix as 00 or 001).

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IP Dual Phone (Ethernet and Dial-Up)

1. Connect the DualV® as per section2 in the User Manual.
2. Prepare the required Information as per section3.
3. Configure the settings as per section6.
4. Place your Call.

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Corporate Vbox 2510

To Place a Call Using Vbox IN® (PHONE Port):

1- Connect a Phone set to the Vbox IN® port (phone port) via RJ-11 connector.
2- Once you pick up the phone, you should get a dial tone.
3- Dial the destination number (no need for any dialing prefix as 00 or 001).

To Place a Call Using Vbox OUT® (LINE Port):

1- Connect an extension or Direct ANALOG line to the Vbox OUT® port (LINE port) via RJ-11 connector Vbox OUT® can only support analog PBX.
2- Dial the extension OR the direct line number from any other extension phone set, you should get a dial tone.
3- Dial the destination number (no need for any dialing prefix as 00 or 001).

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Corporate Dialer

1- Download our dialer software .
2- Enter your username and password.
3- Dial the number you wish to call.

• Use the following dialing format: Country code + phone number (no 00 or 011 leading prefix).

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VP Globe

A simple credit purchase is sufficient to access the VPGlobe Corporate service.
The Virtual foreign office requires an additional purchase of a Vbox®. All our Vbox® products will reliably support the Virtual foreign office application.

Our sales team, is available to provide you with the adequate quote to ensure a prompt and efficient service.

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Vshop Dialer

1. Install the Vshop Dialer from the installation CD following the onscreen instructions.
2. Enter your selling rates.
3. Repeat with as many client stations as required.

To order your free Vshop Dialer copy, contact our sales, with your full contact and address details.

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PINless Relay

I. Make a toll free call to +441 865 988 320, you'll get disconnected after 1st ring.
II. You’ll be called back to enter the destination (Country code + destination number ) followed by the # key (no 00 or 011 leading prefix).

• To place a following call ##
• To redial the same number ##*
• Should you wish to call from a new phone number repeat steps 1 & 2.

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